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San Moissan allows 7 days from receipt of your package for any returns or exchanges on full- priced stock items. Shopping for fine jewelry with San Moissan should be a joyful experience, and we are here to help if your initial purchase does not suit you.

Should you decide to return or exchange your item, please fill out our Return Authorization Form , and a customer service team member will be in touch with confirmation and instructions for your return. This helps to avoid sending items that may be ineligible for a refund or cause any other processing delays. Approved refunds will be for the total sales price of your purchase, less shipping and handling. Please note that custom made jewelry is not eligible for return or exchange, as well as jewelry that has been engraved, resized, or otherwise modified post-production, either by San Moissan or by a 3rd party.

Cancellations that have been approved on orders after production has already begun are treated as a return. If you have paid for a custom item but it has not been produced yet, you may be able to cancel your order by contacting us right away. Items that have been discounted or are purchased on closeout are considered final sale.

Customers are responsible for any postage paid for return shipments.
All items must be received in their original, unworn condition, and must include your warranty card and original order documentation. Failure to include your warranty card and order documentation may result in processing delays or ineligibility.

Our jewelers will check your item for damage before processing your return or exchange, so please allow 7-10 business days after receipt for processing.

Exchanges may be made for items of equal or greater value. We kindly ask that each purchase only be exchanged once. Multiple exchanges of your initial transaction are not allowed. Once your returned item has been received for exchange and inspected during the 7-10 day processing period, your exchange item will then ship out within the normal production and shipping timeline: 1 business day for stock items, or 6-8 weeks for custom pieces.